In twenty eight years, our parent company, Renaissance Custom Upholstery, has had only three "returns". As a result of that good experience, we are confident of three things:
1) That you want high quality.
2) That we are capable of delivering high quality.
3) That high quality is our best defense against a high return rate.
Therefore~ we have a 30 day, no quibble, money back, return policy.
Your ONLY expense is the RETURN POSTAGE
If for any reason you are dissattisfied with an item you purchase online from ThrowMeAPillow.com you may return it within 30 days for store credit or your money back, which ever suits you. period.
Time is of the essence. SO~
As soon as you know that a pillow doesn't suit you, let us know by e-mail or phone that it is coming back, so that we will be prepared to receive it.
We will remind you of these 6 important points at that time:
1) Your pillow must be shipped within 30 days of your original delivery date. This is essential.
2) Please specify whether you prefer a total refund of the price of the pillow or would prefer store credit. (as in the event of an "exchange") This helps our bookkeeper.
3) Give us a detailed explanation as to why the item does not work for you, so that we can fix the problem for others in the future. Any true explanation will do, just so that we learn something from it. (eg. "not the right shade of pink"; "too large"; "too small; SOMETHING specific) This helps us prevent future problems.
4) Use an inner plastic bag of some sort so that it is as safe coming back as it was being sent out. (Assuming you received it in a clean, dry and salable condition, it must be received here in clean, dry a salable condition also.) You are responsible for protecting it in the meantime. This protects the pillow on the return trip.
5) You are responsible for return postage. Do not send anything back "C.O.D." We will not accept C.O.D's and it will come back to you. This saves you money.
(if there is some error at our end, like you ordered a 'Cat" pillow and we sent a "Dog" pillow, then we will send you a label for return postage) This happened once.
6) Include a clear copy of the information from the original packing slip or invoice. This helps to match your refund or credit with the original transaction.
336 Westbrook Circle, NW
Cleveland, TN 37312
Within 30 days of receiving your return, as outlined above, we will issue your choice of a store credit or simply credit your original payment implement (ie. put the money back on your card or in you checking account) according to your direction.
Your total satisfaction is that important to us at ThrowMeAPillow.com